Do I need to have an account to order?
No, you can also place an order as a guest. However, if you have an account with us, there are some benefits:

Express Checkout Process

Easily view your order status and order history

Receive updates detailing our new releases and special promotions

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal for payments.

How secure is my online order?
When purchasing online with your credit card, all of your information is entered into an SSL-secured web page. Your information is then SSL encrypted and sent directly to our credit card provider's network where your cards and transactions are authorized and approved. Your credit card information is not stored on our servers.

Is there an exchange rate?
All our transactions are based on USD. If your credit card is denominated in another currency, your order total will be calculated based on the daily exchange rate on the day your card issuer processes the transaction.

How do I set up my shipping address?
Because our website and services are English-based, all information you enter must be input in English, including punctuation. If some letters of your address contain non-English letters, we recommend that you use similar English letters instead. For example, you can change the letter "?" to "c".

Can I change the delivery address after placing an order?
Please note that your shipping address cannot be modified after the order has been processed or shipped. Please update your shipping address to your residential address, not your holiday address, as we don't know how long the customs department at the destination will hold the package.

How long will the shipping take and how can I track my package?

Delivery time depends on the shipping option you choose. After your order ships, we will email your tracking number and tracking website. We are not responsible for delays caused by your country's customs authorities.

What if an item is missing from my order?
If something is still missing, please contact us now at info@kingrack.com

If you still have any questions, please contact us directly via email info@kingrack.com