Shipping Policy
Our goal is to provide you with the best customer experience, no matter where you live. Every day, we carefully track our shipping services to ensure we always provide you with the highest level of responsiveness.
Shipping: Free worldwide shipping.
Shipping logistics providers: DHL, UPS, TNT, FEDEX and EMS, SF (usually)
Processing Time: All orders ship within 48 hours of purchase. *Weekdays only.
Delivery time: 2-4 weeks. (*Please note that these are only estimated delivery times, so jade does not guarantee delivery dates.)
**notes:
1. Please make sure you have the correct shipping address on your order before paying, as this is the address we will ship to.
2. In the event of force majeure, the processing of the order will be delayed. Nonetheless, we can ensure that your order is processed quickly, weather permitting.
3. We take all reasonable precautions to ensure that the product is not damaged, if the item is damaged in transit, please contact us at support@jade.com immediately within 3 business days of receiving the shipment.
Order Tracking:
After successfully placing your order, you will receive an order confirmation email to confirm your order details. Once the item has shipped, you will receive a shipping confirmation email that includes your order number, carrier information, date and time the order was placed, order status, and the package tracking number for the shipped item. You can track items 24 hours a day on your carrier's official website.
1. Please note that international shipping services vary by country. To find out the exact services available, please fill in your full address at checkout.
2. International shipping does mean that you may have to pay duties and import taxes. All international customers are responsible for customs rates in their home country. For more information, we recommend that you contact your local customs.
Shipping: Free worldwide shipping.
Shipping logistics providers: DHL, UPS, TNT, FEDEX and EMS, SF (usually)
Processing Time: All orders ship within 48 hours of purchase. *Weekdays only.
Delivery time: 2-4 weeks. (*Please note that these are only estimated delivery times, so jade does not guarantee delivery dates.)
**notes:
1. Please make sure you have the correct shipping address on your order before paying, as this is the address we will ship to.
2. In the event of force majeure, the processing of the order will be delayed. Nonetheless, we can ensure that your order is processed quickly, weather permitting.
3. We take all reasonable precautions to ensure that the product is not damaged, if the item is damaged in transit, please contact us at support@jade.com immediately within 3 business days of receiving the shipment.
Order Tracking:
After successfully placing your order, you will receive an order confirmation email to confirm your order details. Once the item has shipped, you will receive a shipping confirmation email that includes your order number, carrier information, date and time the order was placed, order status, and the package tracking number for the shipped item. You can track items 24 hours a day on your carrier's official website.
1. Please note that international shipping services vary by country. To find out the exact services available, please fill in your full address at checkout.
2. International shipping does mean that you may have to pay duties and import taxes. All international customers are responsible for customs rates in their home country. For more information, we recommend that you contact your local customs.
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